Ambiguity is exhausting to the Rider because the Rider is tugging on the reins of the Elephant, trying to direct the Elephant down a new path. As a summary of the summary, here are 9 steps for making the switch and implementing change when change is really hard: Direct the Rider. What looks like resistance is often a lack of clarity. She enlists the help of her trusted chief of staff, Will Abbott, to find her laptop before word gets back to Capital Hill that she was in illegal possession of c. Michael Tanner has just returned home to Boston from a business trip when he notices that after an airport security line snafu, he picked up the wrong laptop. How do you keep those steps coming? The Switch is a warm, funny and feisty tale of generational location swapping that will have you laughing and tearing up in equal measure. This is known as a “Sterile Cockpit.”. When you want someone to behave in a new way, explain the “new way” clearly. Eager to find out who has his machine, his attempts to get into the laptop he now has are made ludicrously easy when he discovers a pink post-it, complete with the security password stuck to the bottom of the machine! Anyway, it was a little distracting:), Once again, Joseph Finder offers a compelling plot. Don’t assume the new moves are obvious. Switch Book Summary (PDF) by Chip Heath & Dan Heath. Just okay. interesting plot as Michael Tanner picks up the wrong laptop at airport security, but the narrative drags somewhat in the early and middle sections and remains unconvincing to me, so only 3 stars. To change someone’s behavior, you’ve got to change that person’s situation. This one was no exception. Helping people avoid blind spots in a complex environment. When you appeal to the Rider inside yourself or inside others you are trying to influence, your game plan should be simple. And that, in order to return it, one might try the password so conveniently scrawled on a Post-It note? When making a change, don’t say it will be easy, say it will be. After a slow start, this story finally revs up with some action. The Switch Anthony Horowitz, Author. I read that and was immediately interested in seeing how this worked out. In The Switch, an entrepreneur named Michael Tanner, founder and CEO of a small coffee wholesaler in Boston, finds himself facing off with the National Security Agency. That is my issue with this novel, it is 'forgettable'. What looks like laziness is often exhaustion. Michael Tanner is going through the hassles of the TSA checkpoint at LAX. Is it such a reach, then, to think that a laptop might be switched with another's? As you analyze your situation, you’re sure to find some things that are working better than others. They must be bad people.” A change leader thinks, “How can I set up a situation that brings out the good in these people?”. In short, to make a switch, you need to script the critical moves. When he returns to his coffee business in Boston, he discovers that his laptop, the one that contains his important coffee business information, is gone, and he has picked up someone else’s laptop; they all do look alike after all. "The Switch is a sweeping and fascinating journey on the science of aging and life-extension. The rider does the planning and analyzing. Psychologist Karl Weick, in a paper called “Small Wins: Redefining the Scale of Social Problems,” said, “A small win reduces importance (‘this is no big deal’), reduces demands (‘that’s all that needs to be done’), and raises perceived skill levels (‘I can do at least that’).”, You want to select small wins that have two traits: (1) They’re meaningful. The Senator has Tanner's laptop but on arriving back at his Coffee Roaster business in Boston, Tanner is too busy to immediately check his laptop. When he gets home from a business trip, Michael Tanner, owner of a specialist coffee-roasting business in Boston, discovers that the laptop he picked up after going through airport security is not his own. The Miracle Question: “Suppose that you go to bed tonight and sleep well. Senator and her Chief of Staff who are central figures in the story, but I find it difficult to fathom some of the decisions these characters make. In one study, people with the large buckets ate 53 percent more popcorn than people with the medium size. Unfortunately, when he powers on the laptop and types in the password, he finds that this laptop belongs to a U.S. Refresh and try again. Tweaking the environment is about making the right behaviors a little bit easier and the wrong behaviors a little bit harder. Next, give direction to the Rider—both a start and a finish. But when the road is uncertain, the Elephant will insist on taking the default path, the most familiar path, just as the doctors did. When he gets home he realises the error but (unlikely plot point #1) isn't too concerned about getting his own laptop back, because he only uses it when travelling and has nothing of importance on it. If you love a page-turning mystery, you are in for a treat this month. When he gains access he discovers that it belongs to Senator Susan Robbins. I’m Nik. In trying to minimize the risk of bad outcomes, injury-prevention experts often turn to the Haddon Matrix, a simple framework that provides a way to think systematically about accidents by highlighting three key periods of time: pre-event, event, and post-event. The Switch by Beth O'Leary, narrated by Daisy Edgar-Jones and Alison Steadman, is my second audio book by Macmillan Audio via NetGalley Shelf. 3.5 stars. One way to motivate action is to make people feel as though they’re already closer to the finish line than they might have thought. That in itself wasn't odd, but the mention of coffee in almost every other chapter was. When Rider and Elephant disagree about which way to move, you’ve got a problem. Philomel $16.99 (162p) ISBN 978-0-399-25062-0. Just a thought but when a suspense/thriller novel takes 10 days to read? The subsequent attempts, by legitimate and illegitimate means, to either relinquish or retrieve the laptop result in Tanner going on the run, aware that the contents of the files he has seen are so politically sensitive that his life is now in danger. Melina and Gillian Lloyd decided to once again relive the fun of switching lives only this time an unspeakable murder resulted.