I was very excited to get this stereo but I am very unsatisfied with this product. The new unit looked better and it was easier to program, it relay seamed to be an improvement over the old unit, this was only until I tried the GPS system which was missing a couple of features, the first missing feature is that the old unit had an option to change pointers on the map, you could choose from different figures for pointers, the new unit only have a triangle shaped pointer, and that is it! FREE STANDARD SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING. Consumer Description: AUTO RADIOS & STEREOS - SALES & REPAIR, AUTO SERVICE - SOUND SYSTEMS SALES & SERVICE, AUTO RADIOS & STEREOS - WHOLESALE & MANUFACTURERS, Address: 3451 Lunar Court, Oxnard, California, United States, 93030, Add contact information for Boss Audio Systems, Sharing is caring! Review: I emailed the technical support branch of this company on May 17, 2014 [redacted][email protected] I recieved a confirmation email back saying that I would soon be contacted about my issue. it should be covered under the Maine implied warranty stating that it covers products such as this for 4 years after purchase. And I want a product that works. Customer Service: Please expect longer waiting times. He is not in our Shopatron system (master record). 3 weeks went by and no money came back so I emailed mr raual and said I was contacting the Revdex.com and a lawyer for refussal to refund my money back. Did you know that you can quickly and easily resolve your own service request with us online? We were not able to connect with him and his phone was not set-up to accept voicemail messages. Whenever I called I was directed to their website or to leave a message . Please help me get my refund.Desired Settlement: All I want is my money back. Boss audio has played games with repairing my head unit under warrenty and or refunding my money .Desired Settlement: At first I wanted a repair job done on the headunit. Aux-in causes a safety hazard in my car, as I drive stick, so the cables can get tangled around my shift knob, and it prevents me from using hands free options in my car--required to use a phone by law in the state of California while operating a motor vehicle.Boss International has closed my ticket with them twice without any response or message. We are willing to help him out to resolve this issue. Review: I purchased a Boss Marine radio system them would not recieve FM Radio channels. however my friend who bought it for me doesn't have the receipt to which I would think the earliest release date of the product should be implied then (2013 sometime). To report a technical issue with the Roland U.S. website, please email Roland … Visit our Support site and book a repair, replacement or return yourself. In addition, we have additional valuable online self-service options, such as troubleshooting steps, warranty verification and product registration, available for you right now. The amp also reads around 250W continuous power even though it is rated at 700W RMS.Desired Settlement: I would like an amplifier that outputs the specified wattage levels. It is December and they still have my radio with no response to phone calls, phone messages, or emails.Desired Settlement: I want a full refund from Boss. Facebook. Thank you so much. - The facts he mentioned are not usual procedure and most are contrary to our policy and procedure. Business We have contacted the buyer through email and will be giving detailed instructions on how he can send the unit back to us for replacement. Very poor customer service. Thank you so much for your help. R[redacted] Standard Warranty. Regards. I did not receive my stereo back … It is very unfortunate that we have missed this Ticket by Mr D[redacted]. It would not play Audio CDs nor Video DVDs. I wouldn't think so because its well within 4 years of release date. I then told him to keep the headunit and mail me my shipping and handling money back. Text the word BOSE to be assisted by a customer service representative.*. We would like to send him the replacement unit as soon as possible, however, we need to connect with him to assess the radio and his vehicle wirings so we can help him further when we receives the replacement unit and to avoid any potential negative situations. Review: I ordered my Boss Audio Stereo from hookedontronics on July 7, 2013. I tried this with an iPod and an iPhone 4. Provides an overview of key features, functions and operational tips. Even though there inconsistency on the facts before and after the Revdex.com report, we are willing to work with him to resolve the issue,. Consumer the brand of the stereo is BOSS and model BV9370NV, in less than a year I started having issues with the navigation system, the system required a maps update, I follow manufacturers instruction on how to perform the update but the website for the updates (naviextras.com) did not recognized the map card I had, I contacted Boss tech support, and they sent my a new maps card, which did not worked, I contacted Boss again, and then I was toll that the reason the maps could not be updated was because Boss, was not using the mapping company for the unit I had, and that they, Boss was going to exchange my unit for a newer model, so I had to send my unit according to their returns policy that requires customer to pay shipping costs both ways. - Our Tech Support Team is in direct contact with the Mr. J[redacted] via email. The product's limited warranty will also be restarted from the day he receives the replacement unit and not on the date of purchase of his original unit. Upon recieving the product within 7 days, they notified me that the product had damage to it. Upon receiving the ATV Blue Tooth speakers they were installed and turned on only to find that they did not work. The next day, I checked for an answer and realized they had closed my ticket after the previous days' submission. I received it as a gift a while ago and am now having troubles with the touch screen. The amplifier was purchased on 21 Sep 2014 and is well within the year warranty. Business I was willing to pay return shipping and their RMA fee for repair/replacement, however, without a response to get an RMA number or service, I have not been able to.The unit is still sitting in my car acting as a worthless piece of junk. I get track information from the ID3 tag, but no audio is heard even though the track is playing. I sent the radio back for repair in September and in October they e-mailed me that the ticket was closed from inactivity. I got the contact information from their website and sent the email through their website so to say that I didn't do it the correct way is a little ridiculous. I then asked them how they can stand behind their products and their customer service when they cannot even reply to their emails about customers problems within a reasonable amount of time. There are now two ticket under his name. And finally got back to installing our after hand healed, and come to find out I can even get the speaker working right on the dang thing. Hi Revdex.com of the Tri-Counties, Our team here at BOSS Audio Systems is excited about having you with us as we continue our 30+ year legacy of creating excellent products. He then emailed me and said he fixed the radio and it was being shipped out that day which was 2 22 14. At no point will I agree to pay any costs at this point for shipping or RMA service. Review: I filled a warranty claim on the business website (http://www.bossaudio.com/support) on 30 May 2015 and included, per the help ticket request, a copy of the invoice showing the purchase from Amazon.com. Review: A product under warrenty was shipped back to boss for repairs. Review: the boss BVI 9994 car stereo was a 2013-2014 model. The Bluetooth function no longer works. Did you know that you can quickly and easily resolve your own service request with us online? It is now June 27, 2014 and the only way that I got a reply back from them was to personally call them. Feeling as though something fishy was going on I asked mr raual how can he assure me that no one from the boss factory didnt break the unit as refusal to fix my headunit under warrenty. I have reviewed the response made by the business in reference to complaint ID 10545132, and find that this resolution is satisfactory to me. Their RMA period expired while I was waiting for assistance. CALL US Would you like to talk to a product expert now? I called boss audio who stated to me that they are now using another software and would send it to me. This channel provides information of the BOSS's best quality electronic musical instruments. I did they told me my refund warranty only lasts for 30 days. Response: I told mr. [redacted]l that I had not sent the headunit out damaged . I am rejecting this response because I stated to you I believed the representatives name was T[redacted] but was not sure that was my exact statement to you and regardless I purchased a unit with the boss stamp/logo on it and this is how boss is standing behind their brand and product says alot at this point im just thankful it was a cheap $200.00 radio that gave me issues and not an expensive ticket item as I can only imagine the amount of "help" id be getting at that point we are talking about a unit that cost Boss nearly nothing to make but in return can charge a very low retail price which makes it convenient for customers however not only was the wrong information given by associate but me trusting that information has now cost me not only the money spent on the unit but the unit itself with nothing in return like I stated before it really does speak on how your company is ran and the amount of customerservice that has been provided to your customers and at this point is a good reference on who not to go back to in the future you mention the fact that I took it to Best Buy you are correct that is who professionally installed the unit and they are also a registered boss dealer so don't see why that would be an issue whatsoever but apparently I was wrong I have never experienced as many issues with a product let alone a company taking care of a customer that they believe they are or aren't at fault with last I checked that is what built customer service this is just ridiculous